Privacy policy

1. General information

The purpose of this privacy policy is to define the rules for data processing on the website https://ibs.lgs.lv (IBS), performed by the state joint stock company “Latvijas gaisa satiksme” (“LGS”, “we”, “our”, or “us”), unified registration No. 40003038621, registered and office address: Muzeju street 3, Airport “Riga”, Marupe parsih, Marupe municipality, Latvia, LV-1053, phone No.: +371 67300950, e-mail address: lgs@lgs.lv, website address https://www.lgs.lv.

For questions about the protection of personal data in our company, as well as for the consideration of your complaint/submission, please contact our data protection specialist, whose contact information is: das@lgs.lv.

2. Types of collected personal data, how we obtain your personal data and why we have them.

2.1 Purpose/Objective of data processing

For providing the requested IBS services, including communication with data subject regarding updates or changes to Flight plans.

2.2 Types of personal data we process

a) Information about how you use the IBS application, including device information, IP address, and cookies.

b) Name, surname, e-mail, mobile number collected for users who want to receive flight plan processing service.

2.3 Legal basis of data processing

a) article 6, paragraph 1, subparagraph (a) of the Data Regulation (consent of the data subject),

b) article 6, paragraph 1, subparagraph (c) of the Data Regulation (processing is necessary for comppance with a legal obpgation to which the controller is subject),

c) article 5 of the regulation (EU) 255/2010 (Obpgations of Member States concerning the central unit for ATFM),

d) article 6 paragraph 1 of the regulation (EU) 255/2010 (General obpgations of ATS units).

2.4 When do we collect personal data of the data subject

LGS collects personal information when data subject:

a) visits IBS website,

b) downloads or installs IBS apppcation,

c) registers an account with IBS to use IBS services,

d) fills in forms, e.g. fpght planning,

e) approaches LGS by any means with queries, requests or complaints.

Personal data on IBS is collected from the data subject directly and processed automatically.

2.5 Data recipients or their categories

LGS authorized employees, web page maintainers and server administrators.

2.6 Duration of storage

a) For registered users - Until withdrawal of consent

b) For unregistered participants - until the end of the session

2.7 Data is not sent to third countries or international organizations.

2.8 Use of cookies

IBS website/application use cookies or similar technologies to track usage and enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the IBS.

3. Rights of the data subject

You have the following rights regarding the protection of personal data:

Right to access your data - When exercising your right to access data, you need to specify a specific time frame and the data you want to receive from us. You have the right to request information from us about what data we have about you, why we process it, how we obtained it and to whom it was transferred, how long it will be stored and to receive a copy of your data. It will be possible to fulfill the request faster if the f time frame is as short as possible and the request to provide information about your data is formulated as detailed as possible. Giving you an answer will help us if we know for what purpose you want to access the data.

Right to data correction - If you need to clarify or correct your personal data that we have, you must clearly indicate which data needs to be corrected and what the current information is. If the data has not been obtained from you, please add a justification why the information to be corrected is considered inaccurate, to facilitate a faster and more appropriate assessment of accuracy.

Right to data deletion - for us to delete your data, you have to specify exactly which personal data needs to be deleted and attach a justification for this request. We remind you that it may not be possible to delete data in all cases.

The right to restrict processing - In case you are not sure whether We are processing data appropriately, you can ask us to restrict the processing of certain data. The request for restriction of data processing must indicate why, in your opinion, it is necessary to restrict this processing.

Right to object to processing - In certain cases, you may have the right to object to processing for your individual reasons. In such a request, it is important to indicate your individual circumstances, due to which you object to the processing.

Right to data portability - If you want us to collect your personal data in our possession and transfer it to another controller or send it to you, it is important to specify what data you want to transfer.

Please contact us at lgs@lgs.lv if you want to submit a request for the exercise of your rights (indicate the purpose for which the information is required, a detailed description of the situation, the deadline for which the information is required will help us to provide you with an answer faster).

We will consider your request without undue delay, and we will give an answer about the fulfillment or non-fulfillment of the request no later than within one month from the day of its receipt. In case fulfillment of the request for us will take longer time, we have the right to extend it for another two months, but in any case, you will be informed about it within one month.

We have the right not to fulfill your request:

4. Changes to This Policy

Periodically we update this Privacy Policy. Any changes will be posted in the App and/or communicated to you via email or notifications, and you will be asked for your consent.

5. Submission of complaints

If you have any concerns about how we use your personal data, you can submit a complaint to us by post (Muzeju street 3, Airport “Riga”, Marupe parsih, Marupe municipality, Latvia, LV-1053), electronic mail - das@lgs.lv (signed with a secure electronic signature)